Businesses can see increased efficiencies and decreased long distance costs by implementing an IPBBX phone system. The term IPBBX stands for Internet Protocol Private Branch Exchange. This type of system can deliver voice or video messages and work in conjunction with a typical phone system. By combining this system with Voice over Internet Protocol (VOIP), businesses can save money on long distance calls because businesses can use their intranet to make calls.
The majority of the system runs via software, which means additional options are relatively cheap to explore. Businesses can add VOIP features, conferencing features, and interactive speech recognition features at a lower price than a traditional phone system.
How is this system different from the traditional PBX?
With a traditional PBX system, the need for separate networks is necessary to transfer voice and data messages. Without Internet Protocol, these separate networks can become expensive and do not work as efficiently as Internet Protocol exchange. Internet protocol-based exchange can converge all communication instead of having to use separate networks. This means that VOIP, Internet access, and traditional calls can be run over a single line for each person. Businesses find this to be the main advantage of using an IPBBX system.
Benefits of Using an Internet Protocol Private Branch Exchange
The way the system works is one of the benefits of using it for your business. When a person makes a call from the computer or from a telephone line, the telephone exchange establishes the connection. Inside the exchange are all users and their SIP addresses. This allows the system to route an internal or external call through the VOIP system.
These systems are much easier to install and manage than traditional phone systems. Since the system uses software, a company IT technician should be able to install and manage the program. With the old proprietary systems, companies used to have to hire a technician familiar with that system, which cost the company more money.
Using this system also allows you to offer faster customer service by integrating your company’s computer applications into your phone system. When your business receives an incoming call, the recipient can immediately obtain caller information to better handle customer inquiries without requiring or typing any information. And since the system is software-based, you can easily add more phone lines as your business grows. Since the benefits of an IPBBX system outweigh the benefits of traditional phone systems, it’s easy to see how you can improve business communications through switching.